In the ever-evolving landscape of health and social care, quality care and regulatory compliance are paramount for care providers in the UK. This blog explores how video can be effectively utilized to help UK care providers achieve higher Care Quality Commission (CQC) ratings, enhancing both resident satisfaction and overall care delivery.
Enhanced Staff Training and Development:
Video can play a vital role in training and developing care staff, enabling them to provide exceptional care consistently by seeing real-life examples of best practice. Video-based training materials can be easily accessed and reviewed by staff, any time, anywhere, which makes them much more convenient than in-person training.
The need for online training is absolutely growing in today’s world. In our work with Digital Social Care and the Deparment of Health and Social Care and talking to real providers across the care, we found that CQC generally values a care service that promotes digital training and practices across their business, of which video absolutely has a part to play.
Strengthening Resident Engagement and Family Communication:
Video technology offers unique opportunities to enhance resident engagement and improve communication with their families. Live video streaming or recorded video messages can connect residents with loved ones who may not be able to visit in person. Virtual family meetings or consultations with healthcare professionals can be organized online, allowing families to participate actively in care planning and decision-making processes.
These initiatives contribute to a resident-centered care approach, positively impacting resident satisfaction and enabling care providers to demonstrate their commitment to person-centered care, which is an essential criterion in CQC assessments.
Evidence-based Audits and Continuous Improvement:
Videos can serve as valuable evidence of being well-led and providing outstanding care during CQC audits and inspections. By maintaining a library of video documentation showcasing exemplary care practices, providers can easily demonstrate adherence to regulations and best practices. We have experienced many of our care clients showing their CQC inspectors videos made across marketing, internal communications, and recruitment, showing real team members doing their jobs, to demonstrate a well-led business, often with fantastic impressions made on CQC.
Finally, showcasing your day-to-day care on camera fosters a culture of excellence within your organization, where team members know that only the absolute best practice will do. This leads to sustained improvements in care quality, resident safety, and ultimately, higher CQC ratings.
If you’d like to chat with us more about video’s role in your CQC inspections, get in touch today!