When we start to work with new clients, we like to book a pre-production call to get to know them, and what they need on the day of filming. We make sure to create a well-planned and organized day, so things can run smoothly for everyone in the home. We also like to remind team members to let their residents know that we are coming ahead of time, as seeing people come in with lots of equipment may be a little scary and intimidating. Our intention is to build a personal relationship with the client, and not just a business relationship. We care deeply about the project and the outcome, but we also care about who we are working with and how we come across. We always strive to make the day enjoyable for staff, residents, and families.
Due to the pandemic, working in the care industry means we’ve had to quickly adapt to the government guidelines and protocols, as well as homes themselves. Staying flexible while working in care is crucial, and we always take into consideration that lots of different people have different levels of mobility, as well as working with a lot of people who are in different stages of their dementia journey. This is something we have a lot of experience with and always try to remain aware of their different needs. When we’re set up we always stay mindful and make sure they feel as comfortable as possible. Our whole team is flexible and we are always happy to change the plan to whatever the residents or clients need.
Generally, being in front of the camera is very nerve-racking, and there are lots of different techniques we use, but overall, it all comes down to being nice and friendly to whoever we are interviewing. Whether they are a professional and do it often, or starting for the first time, talking to a camera can be uncomfortable, that’s why we prepare everyone in advance, tell them who will be there, and get to know them. When starting some people get right into it and some people take it sentence by sentence. We understand that cameras and people looking at you are very intimidating, just know we are patient and our team will never pressure you or make you feel uncomfortable!
The best feedback we receive from clients is how genuinely friendly we are, and how we help them feel relaxed when filming. Our team goes above and beyond to make sure we are considerate of the environment, always respectful, and overall make the day as enjoyable as possible, for everybody in the home. When working with residents, vulnerable people, and even nervous members of staff, we always make sure they are comfortable. Most of our clients are amazed we are not intimidating people, in a highly sprung video production, wanting the best content. Our team is a group of friendly and genuinely caring people, that are committed to making everyone have a nice time and creating a good relationship with everyone in the home.